Hey You! Are You Listening?
We are trained to always be ready with an answer. We research our clients, donors and stakeholders so we are prepared for what they are going to say. We make sure that our message is on target. But are we missing out on what’s important?
Are we in automatic listening mode? Are we only listening from our heads and not our hearts? How can you use your listening to have more authentic conversations that lead to more powerful connections and results?
How often do you pause and take a conscious breath before you begin to speak, or send an email? How aware of you of your habitual patterns, responses and reactions? Listening is a lost art, mostly because we were never taught how. This coupled with the rapid pace of our world today, we are disconnected with the wisdom within our own body, mind and heart.
Kaiser Permanente took one medical center from bottom to one of the top in the region. Another leader created a joint labor-management project, the first ever. Customer satisfaction, productivity and quality all increased to the highest levels ever when the managers started delivering authentic communication.
Using latest neuroscience we will share techniques and tools that you can use with your organizations and clients to improve relationships, produce better outcomes, and have more joy in your everyday work.
DAVID COUPER is CEO of DCC a culture change and leadership development consulting company working with not-for-profits and for-profits including LAX, Kaiser Permanente, and NBC. He has worked in Asia, Europe and the US, published seven books and been on TV and radio talking about work. He is also Vice Chairman of the Board of Project Angel Food and volunteers with Freedom to Choose working with prison population.
JENNIFER HERRERA, M.A. is an executive coach and a people-centered leader with over twenty years’ experience in the corporate sector focused on leadership development, business operations, and customer experience, for companies like Gap Inc., American Eagle Outfitters, and Sony Electronics. Since 2012, Jennifer has been consulting non-profit, start-up, and small business owners with mission/vision building, organizational development, and business strategy. Jennifer also volunteers with incarcerated men and women teaching yoga with Prison Yoga and Meditation.
Wednesday, September 19, 2018
Check-in and light breakfast 8:30-9 a.m.
Panel and Q&A 9-10:30 a.m.
Wrap-up and networking 10:30-11 a.m.
Questions: Send an email to Joyce Harris at firstname.lastname@example.org or call (800) 752-6515.
Your participation in this program helps fund NCM Network’s Lisa Davidson Memorial Scholarship for college sophomores and juniors majoring in communications, journalism, radio, or television at a four-year Southern California college or university. The scholarship program recognizes outstanding students who demonstrate excellent potential for improving the lives of the Southern California community through a communications career.